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  1. alexj

    🔥 Introducing ''Synner Presents''!!! 🔥

    Hey there! The widget isn't down currently, would you be able to send me a screenshot of this page https://synner.com/forums/-/list so that I can try to track down the issue?
  2. alexj

    I need your (music related) questions!

    Love that idea!
  3. alexj

    Issues marking lessons complete

    Hey guys, we just put out a fix for this issue. Would you all be able to take a look at lessons you previously couldn't mark complete and let me know if the issue is resolved for you?
  4. alexj

    Site upgrade coming January 27th

    Hey there! It's just maintenance and updates to the server the site is using, nothing you see on the site will change :)
  5. alexj

    Problem with messages in app

    Hey guys! I've looked into this issue a bit more with the rest of the team and it seems to have been only a temporary problem. If you do happen to see this issue again though, please let me know!
  6. alexj

    Sorry to do this here - but how can I cancel?

    Hey there! I took a look at the payments associated with the email you use for your account and it looks like your subscription has already been canceled and you won't be billed going forward. If you do happen to be billed in the future though, shoot me a PM and I'll make sure you get refunded :)
  7. alexj

    Site upgrade coming January 27th

    Hey everyone! The site will be down on January 27th between 4:30am-7:30am CT just for some routine maintenance to keep everything up to date and running smoothly. If you have any questions let me know!
  8. alexj

    App Feedback Thread

    Hey everyone! Yes, the reasoning for why we have videos posted on Synner in the way we do (through Instagram, YouTube, etc.) is exactly what Radu said. Unfortunately, storing all of those videos can become quite expensive and by having those videos hosted on another site the actual stored file...
  9. alexj

    EDCAG – Playing Over Two Minor Chords – Lesson 36

    Thanks for letting me know! We're currently taking a look at this and hoping to have a fix out soon :)
  10. alexj

    Issues marking lessons complete

    Thanks for the help everyone!
  11. alexj

    The Rad Synner Show #1 - Aileé Zaga

    This sounds amazing!
  12. alexj

    Issues marking lessons complete

    Hey everyone, I know several of you have mentioned issues with marking lessons complete. We've been looking into this issue further and have not been able to replicate it at all on our end so if you could let me know if you're still seeing it, send me any relevant screenshots, what lessons...
  13. alexj

    Synner End of Year Survey

    thanks for the feedback everyone!
  14. alexj

    Synner End of Year Survey

    Hey everyone, since we've made a ton of changes to the Synner over the past year, we wanted to get your feedback on how happy you are with the site as it currently stands, what you want to see in the future, or any extra info you want to share! Any feedback is appreciated :) You can fill out...
  15. alexj

    Something with the app

    @Holly Vin Gruinelle would you also be able to let me know what type of phone you use?
  16. alexj

    Something with the app

    Hey Holly, really sorry about that! I'll pass this information over to the devs to see what we can do to get a fix out for this
  17. alexj

    Care packages have been sent out!

    I'll take a look and see if this is something I can get you access to!
  18. alexj

    Account upgrade question

    Hey Iris! The legend+ upgrade was given to anyone who had a legend upgrade before we made changes to the membership tiers, so you would not lose your legend+ upgrade if you choose not to continue the legend upgrade :)
  19. alexj

    Care packages have been sent out!

    Hey guys, the care packages for annual legends have been sent! I'm going to keep what's i the care package as a surprise, but I really hope you all enjoy your packages! And if you didn't get a package this time and would like one, we'll be sending them out next year too!
  20. alexj

    The Synner App is Here!

    Got it, I'll pass that information and screenshot to the team. Sorry about this!
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