Problem with the store

[Giulia Stagnittto]

Hi everyone,
I’m looking for help with a cab pack I ordered from the Synyster Gates School’s Store as a gift for my boyfriend.
Not knowing how cab packs work, I was expecting to receive a phisical box at first (as you can see from the store’s images), so I didn’t bother to check the mail I got when my order was confirmed.
3 days later I checked my mailbox again (as I thought I’d have found some updates on the shipping methods) and I noticed there was a link. When I tried to open it, unfortunately, it had already expired; so for a misunderstanding I couldn’t manage to download my order.
Now it’s been two weeks I’ve been trying to contact the Customer Support via mail (fully compiling an RMA module) with no result whatsoever, so I wanted to ask you people if you’ve ever experienced something similar and if u could suggest me what to do in order to get another working link for the product I purchased.
Thanks in advance
Giux

 

[idssdi]

Try [email protected] that may help. I don’t really think any of us besides the admins and keymasters will be able to help you. That link is pretty much only for you and the only ones who can give it to you are the admins or keymasters.
Hope it will be figured out!

 

[Jak Angelescu]

Hello Giulia,
Sorry this happened. If you don’t receive a response from a keymaster in a about week with using that email let me know. I’ll contact them directly for you.
Jak